QAP From Revolution to Evolution!

QAP Programme Update: Robustness, Efficiency, and the New Audit Report

Presented by Marines Lagemaat, Scientific & Technical Affairs Director, EDANA, and Ralf Veltman, Head of Sales Internal & Supplier Audit, BSI.

The opening segment provided a comprehensive update on QAP’s operational evolution. The programme has grown significantly in terms of auditor availability and geographic reach, resulting in materially reduced lead times for both audit delivery and the release of audit reports. The handling of non-conformities has been streamlined, ensuring faster resolution and clearer accountability across the supply chain.

A central highlight was the introduction of the newly enhanced QAP audit report, redesigned to set a new benchmark for clarity, consistency, and comparability. The report enables buyers and suppliers alike to interpret results with greater confidence and to benchmark performance across multiple assessments over time.

Industry-Wide Impact: Data and Evidence

Building on the operational update, this segment presented data-driven insights into the programme’s cumulative impact on the AHP industry. The evidence demonstrated that QAP has successfully reduced audit duplication - one of the programme’s founding objectives - whilst driving measurable improvements in supplier quality performance and continuous improvement culture across the supply chain.

Supplier Testimonial: A Leading Supplier’s Experience

Presented by Martin Langley, Global Commercial Director, Bostik

Martin Langley shared Bostik’s experience as a QAP participant since the programme’s launch. The testimonial offered a candid account of how QAP has influenced Bostik’s quality management practices, reduced the administrative burden of multiple customer audits, and strengthened the trust-based relationships that underpin long-term supply chain partnerships. The presentation also reflected on how early engagement with the programme allowed Bostik to shape its evolution.

Brand Owner Testimonial: A Global Converter’s Perspective

Presented by Norbert Stelzer, Baby Care GMDSO Product Supply SD for NSS, Procter & Gamble

Norbert Stelzer presented Procter & Gamble’s perspective as a global brand owner and QAP participant. The testimonial explored how the programme has enabled P&G to maintain rigorous supply chain standards whilst significantly reducing the cost and disruption associated with multiple independent supplier assessments. The presentation underscored how QAP creates value not only through efficiency gains, but by fostering a shared culture of quality and continuous improvement across the AHP value chain.